Case Study: Patient Care Staff Scheduling and PBJ

healthcare employee scheduling system Mobile

Coastal Human Resource Group, Inc helps assisted living facility put an end to scheduling conflicts, cover gaps, and elevate quality while raising staff member morale.

Contact Coastal Human Resource Group, Inc for information regarding Workforce Management Suite Suncrest Assisted Living management was worrying about maintaining quality resident care because they had to respond to a constant cascade of scheduling changes. Every schedule change generated a stream of ineffective emails, texts, and phone calls that wasted time, confused associates, and curtailed productivity for days at a time.

Frustrated Employees

Suncrest Assisted Living has a labor force of 23 including on-site nurses and caretakers, aides, administrative staff, and housekeeping workers. A small on-site staff means schedules aren’t very flexible and have little room to absorb change, which occurs often.

Unplanned schedule changes generated a time-consuming process of sending emails and texts to all qualified team members to find a replacement. Managers were often required to coordinate fractional shift changes to adjust to overlapping availabilities. The result was a domino effect that often caused unexpected consequences including costly overtime and coverage gaps. The extra burden, added confusion, and personal disruption was taking a toll.

SwipeClock Workforce Management Offers Relief

healthcare employee scheduling system MobileSearching for a solution, Suncrest turned to Workforce Management Suite. Workforce Management Suite provides simplified scheduling with TimeSimplicity in a powerful suite of integrated cloud-based tools that include time and attendance tracking (TimeWorksPlus), with mobile capability for 24/7 anywhere access.

SOLUTION — Workforce Management Suite

• TimeSimplicity for streamlined assisted living staff scheduling and mobile coordination.
• TimeWorksPlus for integrated time and attendance tracking.
• Mobile access delivers employee access and management control.

Suncrest needed a straightforward solution that supervisors and other team members could use without the need for a lot of additional training. TimeSimplicity delivered exactly that, with the additional power of drag-and-drop scheduling, simple schedule change management, and employee self-help tools that empower associates to solve scheduling snags with ease.

With Workforce Management Suite, Suncrest was able to set up their scheduling in about fifteen minutes by entering each employee name, job code, and availability. Once that was done, creating worker schedules became a simple matter of drag-and-drop. Scheduling conflicts, unexpected overtime, and adequate shift coverage are no longer a headache with built-in warnings that warn supervisors before a problem happens.

When it comes to finding help due to schedule changes, the Suncrest team no longer goes into panic mode; staff members can enter their availability to pick up hours, and switching shifts between employees is as simple as trading cards. Managers only need to authorize swaps for stress-free schedule changes.

One of the most welcomed features for Suncrest is the ability to empower staff members with mobile access. With the Employee Self Service (ESS) portal, team members are able to view their schedule, request time off, monitor accruals, and review their time cards. They no longer need to call a manager for basic information and time card accuracy has improved significantly. This is a perfect solution for a community of associates working all hours of the day and a real timesaver for managers.

PBJ Made Easy

All long-term care facilities are now subject to the Payroll Based Journaling (PBJ) standards. Employers are required to track daily employee shift hours by job description and site as well as staff tenure and turnover. Suncrest uses the built-in Payroll Based Journaling (PBJ) tools in Workforce Management Suite to effortlessly track the data and prepare accurate reports. Suncrest managers are sleeping better at night knowing that PBJ compliance is automated with Coastal Human Resource Group, Inc Workforce Management Suite.

Cost Savings, Improved Performance, and Improved Morale

Managers using Workforce Management Suite for scheduling will tell you that the savings in time alone makes the upgrade worth it. Additionally, Suncrest Assisted Living will go one further and tell you that staff member empowerment and the end of panicked scheduling emergencies have gone a long way toward increasing employee morale. Happy employees allows for better care for residents, increased productivity, and a healthier bottom line.

Contact Coastal Human Resource Group, Inc for information regarding Workforce Management SuiteUPGRADE TODAY

Coastal Human Resource Group, Inc offers Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your supervisors, employees, and organization.

Workforce Management Suite includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. Workforce Management Suite is developed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and decrease labor costs.

How much can you save? Check our Coastal Human Resource Group, Inc ROI Calculator.

We can get you up and running with Workforce Management Suite in minutes. Contact us today to set up a demo.